We are looking for a Field Collection & Recovery Executive responsible for collecting overdue loan payments from customers and ensuring timely recovery while maintaining good customer relationships.
Visit customers at their homes or workplaces to collect loan EMIs and overdue payments
Follow up with customers on pending payments through field visits and calls
Explain outstanding dues, penalties, and repayment options to customers
Collect cash/cheques and submit them to the office as per company policy
Update daily collection and visit reports accurately
Handle customer queries related to loan payments
Coordinate with the recovery team and office staff
Ensure recovery is done as per company rules and legal guidelines
Maintain professional behavior and avoid any unethical practices