Key Responsibilities: ● Contact students, parents, and institutions via phone, email, or in-person visits to follow up on pending payments. ● Ensure timely fee collection in line with company policies and monthly targets. ● Accurately maintain records of interactions, payment commitments, and follow-ups in the system/CRM. ● Address and resolve queries related to payments, receipts, or invoices. ● Handle calls politely and maintain an authentic, professional tone. ● Understand student needs, resolve concerns, and provide appropriate solutions. ● Manage high call volumes efficiently while ensuring quality communication. ● Communicate information clearly with a customer-focused and professional approach. ● Build and maintain positive customer relationships. ● Record details of conversations in spreadsheets and maintain an updated database. ● Demonstrate excellent communication and active listening skills with strong command of the English language. ● Exhibit strong multitasking, time management, and target-oriented abilities. ● Achieve individual targets while contributing to overall team goals