కస్టమర్ రిలేషన్షిప్ మేనేజర్

We are looking for a Customer Relationship Manager to join our team PANNA DIAMOND WORLD. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Jewellery Industry. The role offers In Hand Salary and a dynamic environment with opportunities for growth.

Key Responsibilities:

• Handle customer calls in a professional and efficient manner

• Address customer queries, concerns, and complaints with a problem-solving approach

• Maintain accurate records of customer interactions and follow-ups

• Provide timely and relevant information to customers to resolve their issues

• Work collaboratively with other teams to escalate and resolve complex issues

• Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is Graduation and Minimum 1 year experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 Working Days week during the Day shift.

• It is a Full Time అమ్మకాలు / వ్యాపార అభివృద్ధి job for candidates with 1 - 5 years of experience.