కస్టమర్ రిలేషన్షిప్ మేనేజర్

Job Title: CRM / Customer Relationship Executive (CRE)

Company: Asco Motors Pvt. Ltd.
Location: Showroom / Service Center
Industry: Two-Wheeler Automobile (Sales & Service)

Job Summary

The CRM / CRE will be responsible for managing customer relationships, handling inbound and outbound calls, updating CRM/DMS records, ensuring follow-ups, and improving customer satisfaction for both sales and service operations.

Key Responsibilities

Sales CRM Responsibilities

• Make outbound calls to new leads, walk-in customers, and online enquiries

• Minimum 80–100 calls per day

• Ensure lead follow-up and conversion tracking

• Update all call activities, remarks, and lead status in CRM/DMS daily

• Schedule test rides and coordinate with sales executives

• Track hot leads and ensure timely escalation

• Call validation and proper remarks are mandatory

Service CRM Responsibilities

• Call service due customers, reminders, and feedback calls

• Minimum 100 calls per day with 50–60 connected calls

• Ensure at least 1-minute conversation duration

• Handle service complaints and coordinate with service advisors

• Collect post-service feedback and update CRM

• Follow up on pending jobs and repeat customers

• It is a Full Time అమ్మకాలు / వ్యాపార అభివృద్ధి job for candidates with 6 months - 2 years of experience.