క్లయింట్ రిలేషన్షిప్ మేనేజర్

Here is a comprehensive job profile for a CRM Manager at IMT Property Point, tailored to the real estate industry context in India.

CRM Manager Job Profile

Company: IMT Property PointLocation: Faridabad, Haryana (Specific location can be added if different)Job Type: Full-TimeIndustry: Real Estate / Property DevelopmentExperience: 4-7 years of experience in real estate CRM operations (preferred)

Role Overview

The CRM Manager at IMT Property Point will be the primary custodian of our client relationships post-sales. This role involves managing the entire customer lifecycle from booking to possession, ensuring high levels of customer satisfaction, efficient documentation, timely collections, and seamless coordination across internal departments (Sales, Legal, Finance, Projects). The goal is to build long-term client loyalty and drive repeat business and referrals.

Key Responsibilities

• Customer Lifecycle Management: Oversee the entire customer journey post-sales, ensuring smooth communication and support until property possession.

• Documentation & Compliance: Ensure the timely and accurate execution of all client documentation, including booking forms, Allotment Letters, Builder-Buyer Agreements (BBA), and Possession Letters, while ensuring RERA compliance.

• Payment & Collections: Issue demand letters, reminders, and payment receipts. Track payment schedules and follow up on outstanding dues, coordinating with the Finance team for reconciliation.

• Query & Grievance Resolution: Act as the primary contact for all customer queries (via calls, email, and in-person visits) and resolve grievances promptly and efficiently in coordination with relevant teams.

• MIS & Reporting: Prepare and maintain daily, weekly, and monthly MIS (Management Information System) reports on bookings, collections, customer interactions, and overall CRM metrics for senior management.

• Inter-Departmental Coordination: Liaise effectively with the Sales, Marketing, Projects, and Legal teams to ensure a unified approach to customer service and smooth operational handovers.

• Process Improvement: Drive CRM automation and suggest process improvements to enhance efficiency and the overall customer experience.

• Possession & Handover: Manage the final stages of the property lifecycle, including fit-outs, final inspections, and the official possession process, ensuring a positive client experience.

Required Skills & Qualifications

• Experience: Minimum 4-7 years of proven experience in a CRM or customer-facing role within the real estate industry is mandatory, preferably involving residential projects.

• Education: A Graduate or Post-Graduate degree (MBA preferred) in Business Administration, Marketing, or a related field.

• Communication: Excellent verbal and written communication skills in English and Hindi are essential, along with a professional and presentable demeanor.

• Technical Proficiency: Strong working knowledge of CRM software (e.g., Salesforce, Zoho, HubSpot, or industry-specific tools), MS Office, and advanced Excel for data analysis and reporting.

• Core Competencies:

  • Strong analytical and problem-solving abilities.

  • Exceptional organizational skills and attention to detail, especially in documentation and finance.

  • A customer-first attitude with strong interpersonal skills.

  • Ability to work under pressure and manage multiple tasks effectively.

Why Join IMT Property Point?

IMT Property Point is a prominent name in the real estate sector, focused on delivering quality projects and ensuring customer delight. This role offers an opportunity to be a key part of our growth story, working in a dynamic environment with a focus on professional development and substantial impact on business outcomes.

AI responses may include mistakes.

• It is a Full Time అమ్మకాలు / వ్యాపార అభివృద్ధి job for candidates with 1 - 5 years of experience.

క్లయింట్ రిలేషన్షిప్ మేనేజర్ job గురించి మరింత

1. క్లయింట్ రిలేషన్షిప్ మేనేజర్ jobకు apply చేయడానికి అర్హతా ప్రమాాణాలు ఏమిటి?
   Ans: అభ్యర్థికి గ్రాడ్యుయేట్, అంత కంటే ఎక్కువ మరియు అంతకంటే ఎక్కువ 1 - 5 years of experience అనుభవంతో ఉండాలి
2. ఈ Job రోల్ కోసం నేను ఎంత జీతం ఆశించగలను?
   Ans: మీ ఇంటర్వ్యూపై ఆధారపడి శాలరీ ₹18000 - ₹26000 నెలకు + ఇన్సెంటివ్‌లుని మీరు ఆశించవచ్చు. ఇది ఫరీదాబాద్లో Full Time Job.
3. క్లయింట్ రిలేషన్షిప్ మేనేజర్ job కొరకు ఎన్ని పనిదినాలు ఉన్నాయి?
   Ans: ఈ క్లయింట్ రిలేషన్షిప్ మేనేజర్ jobకు 6 working days ఉంటాయి.
4. ఈ క్లయింట్ రిలేషన్షిప్ మేనేజర్ jobకు apply చేసేటప్పుడు లేదా చేరేటప్పుడు ఏవైనా ఛార్జీలు ఉన్నాయా?
   Ans: లేదు, ఈ క్లయింట్ రిలేషన్షిప్ మేనేజర్ jobకు కంపెనీలో ఉదాహరణకు, Imt Property Pointలో పనిచేసేటప్పుడు ఎలాంటి ఫీజులు వర్తించవు.
5. ఇది ఇంటి నుండి పని చేసే పనినా?
   Ans: లేదు, ఇది ఇంటి వద్ద నుంచి Job కాదు మరియు ఆన్‌లైన్‌లో చేయలేం.
6. ఈ క్లయింట్ రిలేషన్షిప్ మేనేజర్ రోల్ కు ఎన్ని ఓపెనింగ్‌లు ఉన్నాయి?
   Ans: Imt Property Point వద్ద 2 క్లయింట్ రిలేషన్షిప్ మేనేజర్ ఇమ్మీడియెట్ ఓపెనింగ్ ఉంది
7. ఈ Jobకు ఎవరు apply చేసుకోవచ్చు?
   Ans: ఈ అమ్మకాలు / వ్యాపార అభివృద్ధి jobకి పురుష, మహిళా అభ్యర్థులు apply చేసుకోవచ్చు.
8. ఈ క్లయింట్ రిలేషన్షిప్ మేనేజర్ Job టైమింగ్స్ ఏమిటి?
   Ans: ఈ క్లయింట్ రిలేషన్షిప్ మేనేజర్ jobకు 09:30 AM - 06:00 PM టైమింగ్ ఉంటుంది.