Responsibilities and duties
Staff management:
Hire, train, coach, and supervise retail staff, including scheduling shifts and evaluating performance.
Customer service:
Ensure high levels of customer satisfaction, handle complaints and inquiries professionally, and resolve conflicts.
Inventory control:
Monitor stock levels, order new products, ensure accurate pricing, and manage product placement and displays.
Store operations:
Oversee daily store operations, enforce safety and cleanliness standards, and manage cash handling and financial transactions.
Sales and performance:
Monitor sales figures, analyze performance data, and implement strategies to achieve sales targets.
Reporting:
Prepare and present reports on sales, inventory, staff performance, and other key metrics to management.