Key Responsibilities
Store Operations & Management:
Manage day-to-day retail store operations to ensure efficiency and compliance with company policies.
Oversee store opening/closing procedures, cash handling, and register operations.
Maintain safety, cleanliness, and security standards throughout the store.
Team Leadership & Development:
Recruit, train, mentor, and supervise store staff (sales associates, cashiers, stock team).
Assign daily duties, create work schedules, and evaluate team performance.
Foster a positive, collaborative, and results-driven work environment.
Sales & Financial Performance:
Drive store sales targets, key performance indicators (KPIs), and overall profitability.
Analyze sales data and inventory reports to implement strategies for boosting sales and customer retention.
Manage store operating budgets, control shrinkage/loss, and minimize operational costs.
Customer Service & Visual Merchandising:
Ensure exceptional customer service standards are consistently maintained.
Resolve customer queries, complaints, and escalation issues promptly and professionally.
Implement visual merchandising standards, window displays, and promotional setups according to company guidelines.
Inventory & Stock Management:
Oversee inventory control, stock replenishment, receiving, and cycle counts.
Coordinate with suppliers or distribution centers to maintain stock levels and reduce stock-outs.