Key Responsibilities:
1. Store Operations Management
Ensure smooth daily operations of the grocery store.
Maintain hygiene, safety, and store ambience as per company standards.
Ensure timely opening and closing of the store.
Ensure compliance with all SOPs, policies, and statutory requirements (FSSAI, weight & measurement, etc.).
2. Sales & Customer Service
Monitor daily sales, footfall, billing speed, and customer satisfaction.
Address customer queries, issues, and grievances promptly.
Implement local marketing initiatives to improve sales.
Analyze sales trends and recommend strategies to achieve targets.
3. Inventory & Stock Management
Track inventory levels and ensure product availability.
Conduct regular stock audits to reduce shrinkage, pilferage, and expiries.
Ensure proper display, FIFO/FEFO, and replenishment of shelves.
Coordinate with the procurement team for daily stock requirements.
4. Team Management
Supervise, train, and motivate store staff (cashiers, floor executives, housekeeping).
Prepare duty rosters and ensure adequate staffing.
Conduct performance reviews and manage discipline at the store.
Promote teamwork and a productive work environment.
5. Cash & Financial Management
Manage daily cash handling and ensure billing accuracy.
Oversee cash deposit, petty cash, and reconciliation.
Monitor expenses and prevent revenue leakage.
6. Compliance & Audit
Ensure adherence to food safety and hygiene standards.
Prepare for internal audits and ensure zero non-compliance.
Maintain documentation, reports, and registers (expiry tracker, cleaning logs, vendor bills).
7. Vendor/Relationship Management
Coordinate with vendors for supplies, returns, and exchanges.
Ensure timely delivery and quality of goods received.
8. Reporting & Communication
Share daily/weekly MIS reports (sales, wastage, stock, manpower).
Communicate store performance and issues to management.