Store Manager

Store Manager – Key Result Areas (KRAs)

1. Sales & Revenue Management

• Achieve monthly/quarterly/annual sales targets.

• Monitor daily sales and take corrective actions to boost performance.

• Upsell/cross-sell to increase Average Transaction Value (ATV) and Units Per Transaction (UPT).

2. Customer Experience

• Ensure superior customer service standards.

• Manage customer grievances effectively and maintain high service recovery standards.

• Ensure proper grooming and training of staff on service etiquettes.

3. Team Management & Productivity

• Maintain adequate staffing as per footfall and manage weekly duty rosters.

• Train, coach, and motivate staff to improve performance.

• Monitor individual staff productivity (Sales per staff, conversion rate).

4. Inventory & Stock Management

• Ensure 100% compliance on inward/outward entries and FIFO adherence.

• Minimize inventory shrinkage and ensure nil stock mismatches during audits.

• Ensure timely RTV and reordering of bestsellers.

5. Visual Merchandising (VM) Compliance

• Maintain VM standards as per brand guidelines.

• Ensure timely implementation of window displays, season launches, and offers.

• Conduct regular checks for store hygiene and display freshness.

6. Store Operations & Compliance

• Ensure store opening/closing SOPs, cash handling, and banking compliance.

• Maintain documentation – checklists, attendance, sales reports, petty cash, etc.

• Ensure smooth functioning of POS, billing software, and IT hardware.

7. Loss Prevention & Audit Readiness

• Ensure zero tolerance for pilferage, fraud, and unauthorized cash/card handling.

• Address audit remarks and implement preventive measures.

• Maintain CCTV functionality and overall security vigilance.

8. Marketing & Local Promotions

• Execute in-store promotions and coordinate with the marketing team for footfall-driving activities.

• Support digital/local influencer activities if applicable.

9. Store Maintenance & Ambience

• Maintain upkeep of fixtures, trial rooms, lighting, music, and fragrance.

• Ensure pest control, housekeeping, and daily cleanliness routines are followed.

10. Reporting & Communication

• Submit daily/weekly/monthly reports to HO/Regional team.

• Attend review calls, team huddles, and review meetings actively.

• Communicate brand updates, SOPs, and circulars to the floor team timely.

• It is a Full Time రిటైల్ / కౌంటర్ అమ్మకాలు job for candidates with 2 - 5 years of experience.