Greet every customer warmly within a few seconds of entry
Understand customer needs (occasion, budget, size, style)
Suggest suitable products and upsell/cross-sell
Provide trial room assistance
Ensure high customer satisfaction and repeat visits
Know fabric types, fits, sizes, and brand details
Stay updated on new arrivals and ongoing offers
Explain product features and benefits confidently
Guide customers on styling and combinations
Work towards daily and monthly sales targets
Promote high-margin and focus products
Inform customers about schemes and discounts
Convert walk-ins into buyers
Assist at billing counter when required
Ensure correct tagging and pricing
Support smooth checkout experience
Help in exchange/return process as per policy
Keep racks neat, clean, and well-folded
Ensure proper size-wise and category display
Replenish sold items from stock
Maintain VM guidelines given by management
Keep trial rooms clean and organized
Help in stock receiving and checking
Report missing/damaged items
Maintain stockroom discipline
Participate in stock audits
Inform customers about loyalty programs
Encourage WhatsApp/CRM membership
Share festival and seasonal offers
Build customer relationships for repeat business
Maintain grooming and dress code
Be punctual and follow duty roster
Coordinate with team members
Follow store SOPs and management instructions
✅ Greeting done
✅ Floor arranged
✅ Targets reviewed
✅ Offers communicated
✅ Trial rooms checked
✅ Billing support ready
✅ Customer database updated