Mobile Service Engineer

As a Store Engineer handles after-sales device support, including troubleshooting, repairing smartphones/devices, managing customer issues via systems like SAP, and performing software upgrades, requiring technical skills, customer interaction, and often, in-city travel for device servicing. The role involves technical tasks like assembling/disassembling phones, addressing queries, and supporting partners, within a structured work environment with learning opportunities but potential work pressure.

Key Responsibilities:

· Device Repair & Troubleshooting: Fixing handsets, dongles, and other digital devices, including hardware repairs, software updates, and assembly/disassembly.

· Customer Interaction: Addressing customer queries, resolving device issues, and ensuring a positive support experience.

· System Management: Recording job details and handling service requests in CRM (like SAP).

· Partner Support: Training and supporting extended service touchpoints and partner queries.

· Verification & Exchange: Handling device verification for exchange programs.

· Technical Focus: Strong emphasis on technical skills, with training provided for digital devices.

· Structured Work: Involves working in Stores, with strict timings and potential for travel within the city.

· Skills Needed: Problem-solving, technical aptitude for digital devices, and good communication for customer handling

• It is a Full Time రిటైల్ / కౌంటర్ అమ్మకాలు job for candidates with 0 - 5 years of experience.