Guest Service Associate

Job Title: Guest Service Associate (GSA)

Department: Operations

Location: PVR INOX (Vega City Mall)

Reports To: Duty Manager /Duty Officer

Job Purpose:

To ensure an exceptional guest experience by providing courteous, efficient, and professional service across all touchpoints of the cinema—ticketing, concessions, ushering, and general guest interactions.

Key Responsibilities:

1. Guest Experience:

• Greet guests warmly and ensure a pleasant cinema experience.

• Assist guests in ticket booking, seat selection, and resolving any queries.

• Handle customer feedback and escalate concerns to the supervisor when required.

2. Box Office Operations:

• Manage ticket sales through POS systems accurately and efficiently.

• Handle cash and digital transactions with zero discrepancies.

• Maintain queue management and assist in online booking redemptions.

3. Concessions (Food & Beverage):

• Promote and sell food & beverage items proactively.

• Ensure hygiene, food safety, and cleanliness standards are maintained.

• Refill counters, manage inventory, and support daily stock audits.

4. Floor & Auditorium Management:

• Guide guests to their respective screens and seats.

• Maintain cleanliness and readiness of auditoriums before and after every show.

• Ensure safety, security, and compliance with cinema SOPs during shows.

5. Team Collaboration:

• Coordinate with projection, housekeeping, and security teams for smooth show operations.

• Support team members during rush hours and special events.

Skills & Competencies:

• Excellent communication and interpersonal skills.

• Customer service orientation with a positive attitude.

• Basic knowledge of cash handling and POS systems.

• Ability to work in a fast-paced environment and handle multiple tasks.

• Grooming and personal presentation as per brand standards.

Qualification & Experience:

• Minimum 12th + Diploma in aviation or Hotel management or Graduate (any stream) or Graduate in Hotel management&Aviation.

• Prior experience in hospitality, customer service preferred (freshers may also apply).

• Flexible to work in rotational shifts, weekends, and public holidays.

Thanks ,

Kriti Kumari

8002362234

• It is a Full Time రిటైల్ / కౌంటర్ అమ్మకాలు job for candidates with 6 months - 1 years of experience.

Guest Service Associate job గురించి మరింత

1. Guest Service Associate jobకు apply చేయడానికి అర్హతా ప్రమాాణాలు ఏమిటి?
   Ans: అభ్యర్థికి గ్రాడ్యుయేట్, అంత కంటే ఎక్కువ మరియు అంతకంటే ఎక్కువ 6 months - 1 years of experience అనుభవంతో ఉండాలి
2. ఈ Job రోల్ కోసం నేను ఎంత జీతం ఆశించగలను?
   Ans: మీ ఇంటర్వ్యూపై ఆధారపడి శాలరీ ₹20000 - ₹33000 నెలకు + ఇన్సెంటివ్‌లుని మీరు ఆశించవచ్చు. ఇది బెంగళూరులో Full Time Job.
3. Guest Service Associate job కొరకు ఎన్ని పనిదినాలు ఉన్నాయి?
   Ans: ఈ Guest Service Associate jobకు 6 working days ఉంటాయి.
4. ఈ Guest Service Associate jobకు apply చేసేటప్పుడు లేదా చేరేటప్పుడు ఏవైనా ఛార్జీలు ఉన్నాయా?
   Ans: లేదు, ఈ Guest Service Associate jobకు కంపెనీలో ఉదాహరణకు, Pvr Inox Limitedలో పనిచేసేటప్పుడు ఎలాంటి ఫీజులు వర్తించవు.
5. ఇది ఇంటి నుండి పని చేసే పనినా?
   Ans: లేదు, ఇది ఇంటి వద్ద నుంచి Job కాదు మరియు ఆన్‌లైన్‌లో చేయలేం.
6. ఈ Guest Service Associate రోల్ కు ఎన్ని ఓపెనింగ్‌లు ఉన్నాయి?
   Ans: Pvr Inox Limited వద్ద 20 Guest Service Associate ఇమ్మీడియెట్ ఓపెనింగ్ ఉంది
7. ఈ Jobకు ఎవరు apply చేసుకోవచ్చు?
   Ans: పురుష అభ్యర్థులు మాత్రమే ఈ రిటైల్ / కౌంటర్ అమ్మకాలు jobకి apply చేసుకోవచ్చు.
8. ఈ Guest Service Associate Job టైమింగ్స్ ఏమిటి?
   Ans: ఈ Guest Service Associate jobకు 04:30 PM - 01:30 AM టైమింగ్ ఉంటుంది.