The sales person is responsible for:
handling customers professionally
increasing sales
managing orders
maintaining product display
creating a positive customer experience
This role directly affects repeat customers and daily revenue.
Main Responsibilities
Customer Handling
Greet customers politely
Help customers choose products
Explain cakes, pastries, cookies, and other bakery items
Recommend additional products (upselling)
Handle customer complaints calmly
Sales & Billing
Manage billing and cash counter
Handle UPI/cash/card payments
Generate invoices properly
Maintain daily sales records
Online & Phone Orders
Handle WhatsApp and Instagram inquiries
Take cake/custom order details correctly
Confirm delivery/pickup timings
Coordinate with kitchen team for order execution
Product Display & Store Maintenance
Arrange products neatly in display
Refill shelves and counters
Check freshness of products
Maintain cleanliness of counter and customer area
Important Skills Required
Must Have
• Good communication skills
• Polite and presentable personality
• Basic mobile and billing knowledge
• Ability to handle customers patiently
• Fast working speed
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Preferred Qualities
• Sales mindset
• Positive attitude
• Honest and responsible
• Team player
• Good memory for repeat customers