We are looking for an enthusiastic and customer-focused Retail Sales Associate who will be responsible for driving store sales, assisting customers, maintaining store standards, and ensuring a seamless shopping experience.
Key Responsibilities
1. Sales & Customer Experience
Welcome customers and understand their requirements.
Assist customers in selecting products based on their needs, preferences, and sizes.
Explain product features, benefits, fabric, quality, and pricing.
Drive sales by achieving individual and store sales targets.
Upsell and cross-sell products to improve the average transaction value.
Build strong customer relationships and encourage repeat purchases.
Handle customer queries, complaints, returns, and exchanges professionally.
2. Store Operations
Ensure proper product display, visual merchandising, and stock arrangement.
Maintain store cleanliness, hygiene, and overall presentation.
Ensure products are properly tagged, folded, and arranged.
Support daily opening and closing activities.
Handle billing, cash management, and POS operations accurately.
Coordinate with the Store Manager for stock replenishment and inventory management.
3. Inventory Management
Assist in receiving and checking incoming stock.
Ensure accurate stock counting and inventory records.
Report stock shortages, damages, and discrepancies to the Store Manager.
Support stock audits and inter-store stock transfers.
4. Teamwork & Discipline
Follow company policies, attendance, grooming, and uniform guidelines.
Maintain punctuality and discipline at the workplace.
Work collaboratively with team members to achieve store targets.
Participate in product training and sales development sessions.
Take ownership of assigned responsibilities and daily store activities.
Required Skills & Qualifications
Minimum 12th pass; graduation preferred.
0–2 years of experience in retail sales or customer service.
Strong communication and interpersonal skills.
Customer-centric approach with good selling abilities.
Basic understanding of billing and POS systems.
Willingness to learn about healthcare apparel and product categories.
Positive attitude, ownership, and ability to work in a team.
Key Performance Indicators (KPIs)
Achievement of individual and store sales targets.
Conversion rate and average transaction value.
Customer satisfaction and customer feedback.
Upselling and cross-selling performance.
Product knowledge and customer handling.
Store hygiene and visual merchandising standards.
Inventory accuracy and operational compliance.