Key Responsibilities
Greet and assist customers at the sales counter in a polite and professional manner.
Take customer orders accurately and provide information about products, offers, and pricing.
Generate bills and collect cash / digital payments accurately.
Handle customer queries and resolve basic complaints professionally.
Coordinate with the kitchen / operations team for timely order preparation and delivery.
Maintain cleanliness and hygiene at the counter and surrounding area.
Ensure proper display and availability of products at the counter.
Monitor stock availability and inform the supervisor about shortages or replenishment requirements.
Maintain accurate cash and transaction records and hand over collections as per company procedures.
Follow company policies, SOPs, food safety, and customer service standards.
Support the team during peak hours, weekends, and special events.
Perform any other duties assigned by the Supervisor / Manager.