About the Role
The HR & Training Manager will oversee hiring, training, and retention of store staff while ensuring high employee engagement and effective grievance handling. This role focuses on building a motivated, skilled, and compliant workforce across retail operations.
Key Responsibilities
Hiring & Staffing
Manage end-to-end recruitment and onboarding of store staff.
Coordinate workforce planning to meet operational requirements.
Ensure recruitment processes are efficient, compliant, and aligned with company policies.
Training & Development
Identify training needs and implement programs for store staff and operational teams.
Conduct training on customer service, sales, store operations, and company policies.
Track training effectiveness and improve programs to enhance employee performance.
Employee Engagement & Retention
Implement initiatives to improve employee engagement, motivation, and satisfaction.
Monitor staff performance, retention, and suggest interventions to reduce attrition.
Conduct regular feedback sessions and manage performance appraisals.
Grievance Handling & Compliance
Address employee grievances promptly and fairly, ensuring resolution in line with company policies.
Ensure compliance with labour laws, HR policies, and statutory regulations.
Maintain proper documentation for all HR processes, training, and grievance cases.
Skills & Competencies
Strong knowledge of HR functions, labour laws, training, and employee engagement strategies.
Excellent communication, interpersonal, and coaching skills.
Ability to manage multiple store locations and teams.
Problem-solving mindset with focus on people development and workplace harmony.
Qualifications & Experience
Bachelor’s degree in HR, Business Administration, or related field; MBA/HR specialization preferred.
3–7 years of HR experience, preferably in retail operations.
Hands-on experience in recruitment, training, employee engagement, and grievance handling.