Club Manager KRA-
1) Oversee daily club operations with a strong focus on member and resident satisfaction, ensuring swift resolution of escalated issues.
2) Track and analyze club performance metrics, contributing to strategic planning and achievement of business objectives.
3) Manage club bookings and spearhead event management, from initial planning through seamless execution.
4) Lead, motivate, and mentor staff to deliver exceptional service and maintain high professional standards.
5) Conduct regular team meetings to communicate objectives, share constructive feedback, and foster a positive, high-performing work culture.
6) Formulate and implement policy decisions, taking full accountability for operational efficiency, staff performance, and business outcomes.
7) Manage budgets, optimize resources, and uphold organizational standards to ensure financial sustainability and operational excellence.
8) Ensure adherence to all relevant health, safety, and legal regulations as well as company policies.
9) Maintain rigorous compliance with established procedures and industry best practices.