Job Overview
We are looking for a friendly and customer-focused Receptionist / Counter Executive to handle walk-in customers, client queries, and day-to-day front-desk activities at our logistics office.
Key Responsibilities
• Welcome and assist walk-in customers and clients.
• Handle customer queries and provide information about logistics services.
• Attend incoming calls and respond to customer inquiries.
• Coordinate with internal teams regarding shipments, deliveries, and customer requests.
• Handle basic documentation and data entry related to customer and shipment details.
• Follow up on customer queries and ensure timely resolution.
• Maintain proper records of customer interactions and requests.
• Support day-to-day counter and front-desk operations.
Requirements
• Good communication and interpersonal skills.
• Customer-friendly and professional approach.
• Basic knowledge of MS Office/Excel.
• Good coordination and follow-up skills.
• Ability to handle multiple customer queries.
• Previous experience in reception, customer service, logistics, or front-desk operations will be an advantage.
• Freshers with good communication skills can also apply