Patient Coordination
Assist patients with registration and check-in procedures.
Guide patients through consultation, diagnostic, and surgery process.
Address patient queries and direct them to the appropriate department.
Appointment Management
Schedule, confirm, and reschedule appointments.
Coordinate doctor schedules and patient availability.
Manage follow-up appointments and reminders.
Communication
Answer incoming phone calls and respond to patient inquiries.
Provide accurate information regarding hospital services, timings, and procedures.
Handle patient concerns courteously and escalate issues when required.
Billing & Documentation
Collect consultation and procedure payments.
Generate receipts and maintain transaction records.
Maintain patient records and ensure accuracy in MSExcel
Knowledge about Health Insurance form filling will be added advantage