Welcome guests warmly and ensure a smooth check-in and check-out process
Handle room allocations, upgrades, and billing accurately
Manage guest queries, requests, and complaints professionally
Coordinate with Housekeeping, F&B, and Engineering for guest needs
Maintain accurate guest records and PMS entries
Handle cash, billing, and night audit support (if required)
Ensure lobby etiquette, grooming, and front desk presentation
Follow SOPs, safety, and data privacy standards