receptionist's job description includes managing patient appointments, handling administrative tasks like answering phones and maintaining records, processing payments and insurance claims, and providing excellent customer service. They are the first point of contact for patients and ensure the front office runs smoothly.
Key responsibilities
Patient interaction and administration:
Greet patients warmly and check them in and out.
Answer phones, respond to inquiries, and direct calls.
Maintain patient records, including updating personal information and treatment history.
Handle administrative duties like filing, scanning, and managing correspondence.
Scheduling and coordination:
Schedule, confirm, and manage patient appointments using practice management software.
Coordinate with dentists and other staff to manage appointment flow.
Follow up with patients for pending treatment or to remind them of appointments.
Billing and payments:
Collect patient payments and process insurance claims.
Prepare and send patient bills.
Manage billing information and patient accounts.
Office management:
Order and maintain office supplies.
Keep the waiting area clean and tidy.