రిసెప్షనిస్ట్

Key Responsibilities

Client Handling & Customer Service

• Greet clients with a positive, welcoming attitude.

• Manage client check-in/check-out processes.

• Handle customer inquiries through calls, WhatsApp, and walk-ins.

• Provide accurate information about slimming, wellness, and beauty treatments.

• Maintain high standards of customer experience and service quality.

Appointment & Front Office Management

• Schedule and confirm appointments using CRM/software.

• Maintain daily client records, follow-ups, reminders, and feedback tracking.

• Coordinate with consultants, therapists, and branch managers for smooth clinic operations.

• Manage front office cleanliness, ambiance, and display materials.

Sales Support & Conversion

• Support sales team by generating leads from walk-ins and incoming inquiries.

• Upsell/ cross-sell slimming & wellness packages when required.

• Assist in billing, invoice preparation, and payment processing.

Administration & Reporting

• Maintain attendance sheets, forms, documents, and daily MIS reports.

• Monitor stock levels for front-office consumables.

• Handle basic administrative tasks and coordination with the operations team.

Skills & Requirements

• Experience: 1–3 years in Front Office / Reception / Customer Support (Healthcare, Slimming, Beauty, Spa preferred).

• Education: Any degree / Diploma in hospitality or related fields preferred.

• Key Skills:

  • Excellent communication skills (English & Tamil/Hindi).

  • Customer service orientation.

  • Appointment scheduling & coordination.

  • Basic computer proficiency (MS Office, CRM, WhatsApp Business).

  • Pleasant personality & professional grooming.

• It is a Full Time రిసెప్షనిస్ట్ job for candidates with 6 months - 3 years of experience.