Key Responsibilities:
Guest Welcome and Assistance:
Greeting guests upon arrival, assisting with check-in and check-out procedures, and providing information about the establishment, its services, and local attractions.
Problem Solving and Issue Resolution:
Addressing guest complaints and concerns promptly and efficiently, finding solutions to ensure guest satisfaction.
Coordination and Communication:
Working closely with housekeeping, front desk, food and beverage, and other departments to ensure seamless service delivery and fulfil guest requests.
VIP Guest Management:
Handling special requests and arrangements for VIP guests, including pre-registration and personalized service.
Maintaining Records and Reports:
Keeping accurate records of guest interactions, feedback, and special requests, as well as preparing daily reports.
Promoting Guest Satisfaction:
Monitoring guest feedback, identifying areas for improvement, and contributing to a positive guest experience.
Essential Skills:
Excellent Communication Skills:
Both verbal and written, including active listening and the ability to communicate clearly and effectively with guests from diverse backgrounds.
Strong Interpersonal Skills:
Building rapport with guests, demonstrating empathy, and creating a welcoming and comfortable atmosphere.
Problem-Solving Abilities:
Quickly assessing situations, identifying solutions, and resolving issues in a timely and effective manner.
Adaptability and Flexibility:
Adjusting to changing situations and guest needs, and handling multiple tasks simultaneously.
Customer-Oriented Mindset:
A passion for providing exceptional service and exceeding guest expectations.