Job Title: Receptionist – IT Support Coordination
Job Description:
We are looking for a Receptionist to manage front desk activities and coordinate IT support requirements related to desktops, laptops, printers and other IT equipment. The candidate will coordinate with engineers, clients, vendors and internal teams to ensure timely resolution of service requests.
Key Responsibilities:
Handle calls, visitors and front desk activities professionally.
Receive and record complaints related to desktops, laptops, printers and IT equipment.
Coordinate with field/Desktop Support Engineers for service requests.
Follow up with engineers for timely resolution of complaints.
Coordinate with clients and vendors regarding service schedules and updates.
Maintain service request, complaint and equipment records.
Prepare daily/weekly service status reports.
Manage emails, documentation and basic MS Office tasks.
Maintain proper communication between clients, engineers and management.
Required Skills:
Good communication and coordination skills.
Basic knowledge of Desktop, Laptop and Printer support.
MS Office and email handling.
Good follow-up and record-keeping skills.
Ability to coordinate with multiple engineers and clients.
Fresher or 2–4 years of experience in IT support coordination/reception/front desk.
Location: 220 Ground floor, Sant Nagar, East of Kailash, New Delhi - 110065
Industry: IT Services & Support
Salary: Based on Experience and Knowledge