Operations Manager

Hotel Operations Manager

East of Kailash, New Delhi

Based at the front desk, you will run reception shifts, look after guests and oversee the upkeep of the hotel. You will also help increase room revenue and food and beverage (F&B) sales.

Front desk and reservations

Handle walk-in, phone, email and online reservations, including changes and cancellations. Keep room availability up to date, allocate rooms and handle check-in and check-out. Post charges, prepare guest bills, collect payments and reconcile receipts at the end of the shift.

Guest service and team supervision

Brief front desk and housekeeping staff on arrivals, room readiness and special requests. Take charge of guest complaints, arrange a solution and check back with the guest. Hand over any outstanding matters to the next shift.

Room sales and revenue

Quote promptly and follow up on direct enquiries to turn them into confirmed bookings. Identify quieter dates and contact past guests, local companies and travel agents to generate business. Offer suitable paid upgrades and recommend room rates based on demand.

Property upkeep

Walk through the lobby, corridors and common washrooms daily, and spot-check guest rooms before arrival. Assign cleaning or repairs to the right person, agree on a completion time and inspect the work once it is done.

Food and beverage sales

Offer the hotel’s breakfast and meal options when taking reservations and at check-in. When a company or group requests rooms, ask about meals and include them in the quotation where appropriate. Coordinate confirmed orders with the F&B team and check the billing.

Daily reporting

Update management on occupancy, average room rate, room revenue and F&B sales. Flag upcoming dates with low bookings and any guest or maintenance issue that needs management’s attention.

Candidate profile

This role suits an Operations manager, Front Office Supervisor or other hotel professional who can run a front-desk shift independently and use hotel management software and online booking portals. Experience in team supervision and sales follow-up is an advantage.

• It is a Full Time రిసెప్షనిస్ట్ job for candidates with 3 - 6+ years Experience.