Office Coordinator

A Pest Mangement Service Coordinator manages the daily scheduling, dispatching, and logistics for pest control technicians, ensuring efficient service delivery, compliance, and high customer satisfaction. They act as the primary liaison between clients and field staff, handling customer inquiries, appointment scheduling, and required documentation. [1, 2, 3, 4]

Key Responsibilities

• Scheduling and Dispatch: Organise daily, weekly, and monthly service schedules for field technicians, optimizing routes for efficiency.

• Customer Service: Act as the first point of contact for client inquiries, scheduling requests, and service complaints.

• Documentation and Reporting: Maintain accurate records of services, contracts, and technician activities, ensuring compliance with local regulations.

• Logistics Coordination: Monitor inventory, such as pesticides, baits, and equipment, to ensure technicians are prepared for scheduled jobs.

• Support Field Staff: Coordinate with technicians to resolve service issues and manage the completion of assigned tasks within established timeframes.

Required Skills and Qualifications

• Communication: Excellent verbal and written skills for client and staff interaction.

• Organizational Ability: Strong scheduling, planning, and logistics skills.

• Technical Proficiency: Experience with CRM software, routing software, and scheduling tools.

• Problem-Solving: Ability to handle service complaints and adjust schedules to meet urgent needs.

• Experience: Previous experience in dispatching, customer service, or the pest control industry is typically required

• It is a Full Time రిసెప్షనిస్ట్ job for candidates with 1 - 6+ years Experience.