Key Responsibilities
1. Guest Welcome & Hospitality
Greet and welcome guests warmly upon arrival.
Create a positive first impression and ensure a pleasant guest experience.
Escort guests to their tables and assist with seating arrangements.
Manage guest waiting lists during peak hours.
2. Reservation & Seating Management
Handle table reservations, walk-ins, and guest inquiries.
Coordinate table allocation based on availability and guest preferences.
Maintain accurate reservation and guest records.
3. Guest Relationship Management
Interact with guests professionally and courteously.
Handle basic guest queries, feedback, and complaints.
Coordinate with the Restaurant Manager and service team to resolve guest concerns promptly.
Ensure special requests and VIP guest requirements are attended to.
4. Coordination & Operations
Coordinate with the service team to ensure timely table readiness.
Communicate guest requirements to the concerned team members.
Monitor the entrance and reception area to maintain cleanliness and presentation.
Support restaurant operations during peak business hours.