Greet and welcome guests in a friendly and professional manner
Manage reservations through phone, walk-ins, and online platforms
Maintain an accurate waitlist and inform guests about waiting time
Escort guests to their tables and coordinate with service staff
Handle guest queries, complaints, and special requests efficiently
Maintain cleanliness and presentation of the reception area
Coordinate with the service team to optimize table turnover
Answer phone calls and provide accurate information about the restaurant
Assist in managing peak hour guest flow smoothly
Ensure guest satisfaction and provide a memorable first impression