Hotel Manger

Job description

Job Title: Hotel Manager

Company Name : The Novello Globe Hotels And Resorts Pvt Ltd

Job location : Near Picture Palace , Mussoorie Uttarakhand

Hotel Name : The Novello By Evergreen (Mussoorie)

Pay: ₹15, 000.00 - ₹22,000.00 per month

Work Location : In person (Locals And Female Preferred)

Job Purpose

To provide efficient, courteous, and professional front office services to guests, ensuring a positive first impression and high levels of guest satisfaction throughout their stay.

Key Roles & Responsibilities

Guest Services

• Greet and welcome guests in a warm and professional manner.

• Handle guest check-in and check-out procedures efficiently.

• Allocate rooms as per reservation and guest preferences.

• Provide accurate information about hotel facilities and local attractions.

Reservations & PMS Handling

• Manage reservations via phone, email, OTAs, and walk-ins.

• Update guest details, room status, and billing in the Property Management System (PMS).

• Coordinate room availability with housekeeping.

Billing & Cash Handling

• Prepare guest folios accurately and post all charges.

• Handle cash, card, and online payments as per hotel policy.

• Maintain cash float, shift reports, and billing records.

Guest Relations & Complaint Handling

• Attend to guest requests, feedback, and complaints promptly.

• Coordinate with other departments for quick issue resolution.

• Ensure guest satisfaction and service recovery when required.

Communication & Coordination

• Act as a liaison between guests and internal departments.

• Maintain guest messages, mail, and courier services.

• Ensure proper shift handover and daily reporting.

Safety & Compliance

• Follow hotel safety, security, and emergency procedures.

• Maintain guest confidentiality and data privacy.

• Report incidents and irregularities to management.

Skills & Competencies

• Excellent communication and interpersonal skills.

• Customer-focused attitude and problem-solving ability.

• Knowledge of PMS (Opera, IDS, or similar systems).

• Basic computer skills (MS Word, Excel, Email).

• Ability to multitask and work under pressure.

Qualifications & Experience

• Graduate / Diploma in Hotel Management preferred.

• 1–3 years of experience in hotel front office (freshers may apply).

• Knowledge of local language and English (additional languages are an advantage).

Working Conditions

• Willingness to work in shifts, including weekends and holidays.

• Professional grooming and adherence to hotel standards.

• It is a Full Time రిసెప్షనిస్ట్ job for candidates with 1 - 2 years of experience.