Hospitality Director

Director of Hospitality JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Position Summary Client is seeking a seasoned professional to join the CSRE team as the Hospitality Lead for its Gurugram office. This role will be responsible for overseeing and managing Hospitality operations, including the management of the reception team, events, food and café service setups. The Hospitality Lead will ensure the delivery of a high‑quality, seamless workplace experience while upholding client’s global service standards and operational excellence. Responsibilities Manage on ground the day‑to‑day hospitality operations of the office with a strong focus on delivering a superior employee experience. Lead and oversee the hospitality team, including reception headcount, Food and beverage staffing, chefs and service staff engaged through a reputed third‑party. Ensure high‑quality hygiene standards are consistently maintained at the site kitchen and food storage areas, in line with internal guidelines and regulatory compliance requirements. Contribute to the design, enhancement, and future‑focused evolution of hospitality services, plan café menu offerings and ensure the availability of the FMCG supplies across breakout areas and other designated employee spaces. Validate, verify, and track all vendor invoices related to hospitality services, ensuring timely submission and payment processing. Lead internal event initiatives and employee committees such as the Social Committee and Food Committee, working in close collaboration with employees across various functions to drive engagement and culture building activities Plan and lead all office‑wide events, including the annual party at an external venue, in coordination with EMCs and cross‑functional teams, ensuring exceptional execution and employee experience. undefined Provide support in preparing yearly budget estimates and ensure all hospitality operations are effectively managed within defined budgetary limits, maintaining financial discipline and cost transparency. undefined Prepare regular reporting, and conduct cost‑optimisation analysis to identify efficiency opportunities and ensure resources are used effectively across hospitality operation Qualifications Hotel management graduate with hands‑on experience in managing hospitality services within a global multinational organization. 9–11 years of relevant experience in hospitality operations, workplace services, or a similar role Excellent communication, negotiation, and stakeholder‑management skills, with the ability to influence and lead confidently Strong organizational and multitasking skills, with the ability to manage multiple priorities effectively High proficiency in Microsoft Outlook and Excel; familiarity with other MS Office applications is an advantage Proven ability to meet tight deadlines, work well under pressure, and maintain a high standard of service deliver Demonstrates the highest levels of integrity, accountability, and commitment to operational excellence Strong team‑orientation with a collaborative working style and a demonstrated ability to build positive relationships Capable of building strong partnerships with local and global colleagues, displaying initiative, ownership, and self‑reliance Location: On-site –Gurugram, HR Scheduled Weekly Hours: 40 If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. 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