Patient Registration & Check-in: Warmly greet patients and visitors, verify identification, and update personal/financial information.
Appointment Management: Schedule, confirm, and reschedule patient appointments and follow-ups.
Communication Hub: Answer, screen, and transfer multi-line phone calls; respond to emails and handle incoming/outgoing mail.
Administrative Tasks: Perform data entry, maintain accurate patient records, and assist with filing or scanning medical documents.
Financial Procedures: Verify insurance coverage, collect co-payments, and provide billing support.
Safety & Compliance: Adhere to HIPAA regulations regarding patient confidentiality and assist with emergency, triage coordination when necessary.