Helpdesk Executive (Office)

Helpdesk Executive

Location: Pallavaram and Velchery
Salary: ₹15,000 – ₹20,000 per month

Job Summary

We are looking for a dedicated and enthusiastic Helpdesk Executive to join our team. The primary responsibility of the candidate will be to communicate with residents/clients and assist them in resolving their day-to-day issues in a professional and timely manner.

Freshers are welcome to apply. Candidates should have good communication skills, basic system knowledge, and a willingness to learn new things.

Key Responsibilities

• Handle communication with residents/clients through calls, messages, and emails.

• Receive complaints, requests, and service-related issues from residents.

• Coordinate with the concerned departments to ensure issues are resolved quickly.

• Maintain proper records of complaints and follow-ups.

• Provide polite and professional customer support at all times.

• Update residents regarding the status of their requests/issues.

• Prepare basic reports and maintain data in the system.

Requirements

• Basic computer/system knowledge is mandatory.

• Good communication skills in English and Tamil (additional languages are an advantage).

• Willingness to learn and adapt to new processes.

• Positive attitude and problem-solving mindset.

• Ability to handle clients professionally.

• No prior experience required; freshers can apply.

Benefits

• Friendly working environment.

• Training and learning opportunities.

• Career growth opportunities.

• It is a Full Time రిసెప్షనిస్ట్ job for candidates with 0 - 6 months of experience.