Front Office Receptionist

Job Summary:
Vihaari 24 Business Hotel is seeking an attentive and personable Front Desk Receptionist to join our team. As the first point of contact for our guests, you will play a key role in ensuring an exceptional guest experience from check-in to check-out. Your main responsibilities will include managing reservations, providing information about hotel services, and responding to guest inquiries.

Key Responsibilities:

• Greet guests upon arrival and assist with check-in/check-out processes efficiently.

• Manage room reservations and handle online and telephone bookings.

• Answer guest questions and provide information about hotel amenities, local attractions, and transportation.

• Handle guest complaints and resolve issues in a professional, courteous manner.

• Coordinate with housekeeping and maintenance to ensure rooms are ready and issues are addressed promptly.

• Maintain accurate records and keep the reception area organized.

• Process payments and handle financial transactions with accuracy.

• Follow safety protocols and ensure guest privacy.

Qualifications:

• Previous experience in a hotel reception or customer service role is preferred.

• Strong interpersonal and communication skills.

• Proficient in MS Office; experience with hotel management software (e.g., Opera, Cloudbeds) is a plus.

• Ability to work flexible hours, including weekends and holidays.

• Excellent organizational skills and attention to detail.

What We Offer:

• Competitive salary and benefits.

• Opportunities for professional growth within the hospitality industry.

• A friendly and supportive work environment.

Job Types: Full-time, Permanent

Benefits:

• Food provided

• Provident Fund

Experience:

• total work: 1 year (Preferred)

Language:

• English (Preferred)

• It is a Full Time రిసెప్షనిస్ట్ job for candidates with 6 months - 3 years of experience.