Key Responsibilities:
Championing front office operations and setting the tone for exceptional guest experiences.
Leading, mentoring, and inspiring a high-performing front desk team.
Ensuring smooth, guest-centric check-ins/check-outs.
Resolving guest concerns swiftly while maintaining top satisfaction scores.
Working cross-functionally with other departments to deliver seamless service.
Requirements:
0 to 1 years of experience in front office or guest services at a resort or upscale property
Proven team leadership and staff management abilities
A natural communicator with strong problem-solving and interpersonal skills
Passion for hospitality and a relentless commitment to guest delight