Key Responsibilities:
Patient Greeting & Flow: Greet patients and visitors warmly upon arrival, verify identity, and direct them to the appropriate department, ward, or waiting area.
Check-In and Check-Out: Register incoming patients, update personal and insurance details in electronic health record (EHR) systems, and manage discharge or follow-up check-outs.
Appointment Scheduling: Book, reschedule, or confirm patient appointments via phone or in-person systems, helping minimize provider wait times.
Communication: Manage multi-line telephone systems, answer routine inquiries, and relay messages to medical staff discreetly.
Billing & Insurance: Collect co-pays, process payments, issue receipts, and verify insurance coverage or third-party claims.
Compliance & Confidentiality: Strictly adhere to HIPAA guidelines and hospital data-protection rules to safeguard patient medical and financial records.
Emergency Support: Assist patients in distress and immediately alert clinical staff or emergency personnel during acute medical situations.