Front Office Receptionist

Responsibilities :
The Front Office Associate is responsible for managing front desk operations, welcoming guests/visitors, handling inquiries, and ensuring smooth day-to-day coordination at the reception area. The role requires excellent communication skills, a professional attitude, and a customer-focused approach.

Key Responsibilities:
• Greet and assist guests, visitors, and employees in a professional manner
• Handle incoming calls, emails, and walk-in inquiries
• Manage guest check-in and check-out processes efficiently
• Handle ARR (Arrival Registration Report) documentation
• Process and maintain C-Forms for foreign guests as per compliance requirements
• Coordinate room allotments and guest requests with concerned departments
• Maintain visitor records and reception area cleanliness
• Handle billing, payment processing, and invoice support
• Coordinate courier, mail, and dispatch activities
• Support administrative and operational tasks as required
• Ensure excellent customer service and guest satisfaction
• Maintain confidentiality and professionalism at all times

Required Skills & Qualifications:
• Good communication and interpersonal skills
• Presentable and professional appearance
• Basic knowledge of MS Office and hotel PMS systems
• Knowledge of ARR, C-Form process, and front office operations
• Ability to multitask and work in a fast-paced environment
• Customer service-oriented mindset

Education & Experience:
• Graduate or Diploma in Hospitality/Administration preferred
• 0–3 years of experience in Front Office, Reception, or Guest Relations

• It is a Full Time రిసెప్షనిస్ట్ job for candidates with 1 - 4 years of experience.