ఫ్రంట్ ఆఫీస్ మేనేజర్

WE'RE HIRING!

Position: Front Desk Team Leader (TL)

Location: Bhandup, Mumbai

Salary: Up to ₹30,000 per month

Experience: Minimum 2–3 Years (Front Desk/Reception/Team Handling)

Working Hours: As per hospital shift

Week Off: Rotational

Job Type: Full-time

About Utkarsh Animal Hospital

Utkarsh Animal Hospital is committed to providing compassionate, high-quality veterinary care. With a focus on excellence in patient care and customer service, we strive to create a welcoming experience for pet owners while ensuring smooth hospital operations.

Roles & Responsibilities

- Lead and manage the Front Desk/Reception team.

- Supervise daily front desk operations and ensure smooth workflow.

- Guide and support reception staff in handling patient registrations, appointments, and inquiries.

- Ensure excellent customer service and a positive experience for pet owners.

- Handle escalations, complaints, and resolve front desk issues professionally.

- Maintain accurate patient records and appointment schedules.

- Coordinate with doctors, hospital staff, and other departments for seamless operations.

- Monitor team performance, attendance, and productivity.

- Prepare daily operational reports and share updates with management.

- Ensure the reception area is organized, efficient, and maintains hospital service standards.

Skills Required

- Strong leadership and team management skills.

- Excellent communication in English, Hindi, and Marathi.

- Experience in front desk, reception, or hospital administration.

- Good customer handling and problem-solving abilities.

- Proficiency in MS Office and basic computer applications.

- Organized, responsible, and able to work in a fast-paced environment.

- Prior experience in a hospital, clinic, or healthcare environment will be an added advantage.

Interested candidates can apply now!

• It is a Full Time రిసెప్షనిస్ట్ job for candidates with 3 - 5 years of experience.