We are looking for a friendly and responsible **Front Desk Receptionist** for **The Nerd Nest**, a backpackers hostel/PG in Salt Lake, Kolkata.
**Responsibilities:**
* Handle guest check-in, check-out and room/bed bookings.
* Attend calls, WhatsApp messages and online booking enquiries.
* Convert enquiries into maximum possible bookings through proper follow-up.
* Manage bookings and availability on online platforms.
* Maintain guest details, payments and daily records in **Excel/Google Sheets**.
* Coordinate with housekeeping and resolve basic guest concerns.
* Encourage satisfied guests to leave positive ratings and reviews.
**Requirements:**
* Good communication and convincing skills in Hindi and English.
* Working knowledge of **Excel, Google Sheets, WhatsApp and email**.
* Comfortable handling online booking platforms and customer enquiries.
* Honest, punctual, responsible and guest-friendly.
* Hotel, hostel, PG, reception or sales experience will be preferred.
**Location:** The Nerd Nest, Salt Lake Sector II, Kolkata