ఫ్రంట్ ఆఫీస్ మేనేజర్

Front desk and staff management

• Supervise and train front desk staff to ensure excellent customer service.

• Manage staff schedules to ensure timely shifts.

• Conduct performance appraisals and provide feedback.

• Maintain the cleanliness and order of the front desk area, ensuring all supplies and equipment are available.

• Enforce company policies and procedures. 

Guest services

• Handle guest check-ins, check-outs, inquiries, and complaints, often addressing escalated issues.

• Manage reservations and room assignments to optimize occupancy and revenue.

• Coordinate special guest requests, such as transportation or tours.

• Ensure all messages, packages, and mail are handled promptly and professionally. 

Operational and financial duties

• Manage the front office budget, monitor expenses, and prepare reports.

• Oversee the management of Online Travel Agency (OTA) bookings and online presence.

• Ensure accurate record-keeping and billing.

• Coordinate with other departments like housekeeping and maintenance to ensure smooth operations.

• Monitor safety and security procedures, including emergency planning. 

• It is a Full Time రిసెప్షనిస్ట్ job for candidates with 2 - 3 years of experience.