Front Office

Job Description: Front Office Executive

Position Title: Front Office Executive
Reports To: Office Manager
Location: C R Park
Employment Type: Full-time

Job Overview

The Front Office Executive is the face of the organization, responsible for creating a positive first impression and ensuring smooth office operations. This role involves managing the reception area, handling customer interactions, and providing administrative support to different departments.

Key Responsibilities

·         Welcome guests warmly and courteously upon arrival.

·         Handle guest check-in and check-out procedures efficiently.

·         Manage room reservations, cancellations, and amendments.

·         Maintain accurate records of guest information in the PMS.

·         Handle guest inquiries, requests, and complaints promptly.

·         Coordinate with Housekeeping for room readiness and status updates.

·         Coordinate with other departments to fulfill guest needs.

·         Answer phone calls and respond to emails professionally.

·         Maintain the front desk area clean and organized.

·         Handle cash, card payments, billing, and invoices accurately.

·         Ensure proper shift handover with complete information.

·         Promote hotel services, facilities, and ongoing offers.

·         Maintain guest privacy and confidentiality at all times.

• Office environment with standard working hours.

• Interaction with diverse individuals including clients, guests, and team members.

• May require occasional overtime during peak periods.

• It is a Full Time రిసెప్షనిస్ట్ job for candidates with 1 - 3 years of experience.