Roles and Responsibilities:
Manage hotel bookings and accommodation arrangements for clients and employees.
Handle travel bookings including flight, train, and bus ticket reservations.
Coordinate with hotels, travel agencies, and vendors to ensure smooth travel plans.
Provide end-to-end travel support, including itinerary planning and scheduling.
Address guest queries, complaints, and ensure high levels of customer satisfaction.
Maintain records of bookings, invoices, and travel expenses.
Negotiate rates with hotels and travel service providers for cost-effective solutions.
Ensure compliance with company travel policies and procedures.
Assist in organizing corporate travel, meetings, and events.
Provide real-time support for travel changes, cancellations, or emergencies.