Key Responsibilities:
Greet patients warmly and ensure a smooth, welcoming clinic experience.
Explain dental treatment procedures, pricing, and available treatment options clearly, based on the information provided by the doctors.
Engage patients, understand their needs, and build trust through effective communication.
Promote relevant treatments and services through ethical upselling and cross-selling.
Follow up with patients to encourage treatment acceptance and appointment bookings.
Manage appointments, calls, patient inquiries, and front desk operations.
Coordinate with doctors and clinic staff to ensure patient satisfaction.
Required Skills:
Excellent communication and interpersonal skills.
Strong patient engagement, convincing, and customer-handling abilities.
Basic understanding of sales, upselling, and conversion techniques.
A positive attitude, professional appearance, and patient-centric approach.
Prior experience in reception, front office, customer service, or sales is preferred.