1. Reception & Visitor Management
Welcome students, parents, visitors, and partners professionally.
Understand visitor requirements and direct them to the concerned counselor or department.
Maintain visitor records and appointment schedules.
Ensure the reception area is clean, organized, and presentable.
2. Student & Parent Coordination
Attend to walk-in student and parent enquiries.
Provide basic information about study-abroad services, counselling, IELTS/PTE, admissions, and visa processes.
Register walk-in enquiries and ensure accurate data entry in the CRM.
Coordinate student appointments with counselors and relevant teams.
Follow up on scheduled appointments and maintain proper records.
3. Calls & Communication
Handle incoming and outgoing calls professionally.
Transfer calls to the appropriate department or counselor.
Take messages and ensure timely communication.
Respond to basic WhatsApp/email enquiries as per company guidelines.