Front Desk Receptionist

Job Title: Hotel Receptionist (Guest Relations Executive – GRE) Female
Experience Required: 1–2 Years
Industry: Hotel / Resort / Hospitality
Job Type: Full-Time

Job Description:
We are looking for a friendly, professional, and customer-focused Guest Relations Executive (Hotel Receptionist) to join our hotel/resort team. The ideal candidate should have 1–2 years of experience in hotel or resort front office operations and a passion for delivering excellent guest service. The role involves managing guest check-ins and check-outs, handling reservations, and ensuring a smooth and pleasant stay for all guests.

Key Responsibilities:

• Welcome guests warmly and ensure a smooth check-in and check-out process.

• Handle guest reservations, inquiries, and room bookings via phone, email, and walk-ins.

• Provide accurate information about hotel facilities, services, and local attractions.

• Address guest requests, complaints, and concerns promptly and professionally.

• Coordinate with housekeeping and other departments to ensure guest satisfaction.

• Maintain proper guest records and billing information in the hotel management system.

• Ensure the reception area is always organized and presentable.

• Assist guests with special requests and ensure a memorable stay experience.

Requirements:

• 1–2 years experience in hotel or resort front office / guest relations.

• Good communication skills in English and Hindi (additional languages are a plus).

• Strong customer service and interpersonal skills.

• Basic knowledge of hotel reservation systems / PMS is preferred.

• Well-groomed personality with a professional attitude.

• Ability to work in rotational shifts.

Preferred Qualification:

• Diploma / Degree in Hotel Management or Hospitality.

• It is a Full Time రిసెప్షనిస్ట్ job for candidates with 1 - 2 years of experience.