Core Responsibilities
Front Desk & Reception:
Greet visitors, patients, or clients warmly and guide them to the right department or waiting area.
Answer phone calls, handle inquiries, and schedule or confirm appointments.
Billing & Invoicing:
Generate accurate bills, invoices, receipts, and vouchers using billing or hospital management software (e.g., Tally, Excel, or custom ERP systems).
Process cash, card, UPI, and digital payments.
Handle insurance/TPA (Third Party Administrator) claims and patient discharge or check-out billing (common in hospitals and clinics).
Cash & Record Management:
Reconcile daily cash drawers, card machine settlements, and UPI transaction logs at the end of the shift.
Maintain daily transaction registers, purchase/payment records, and digital archives.
Customer Support:
Resolve billing queries or payment discrepancies raised by customers or attendants.
Coordinate smoothly with internal teams (sales, store, back-office, or medical departments).