Senior Support Engineer - Life Sciences Safety Products

Senior Support Engineer - Life Sciences/Safety Products (Argus or Empirica) As a member of the Support organization, you will be the primary point of contact for customers, providing technical assistance via phone and web portals. You will troubleshoot Oracle Life Sciences Safety products, ensuring high-quality support while adhering to industry regulations and Oracle’s customer service standards. Our team operates around the clock to adapt to customer needs, ensuring continuous success and patient safety. Requirements: 3-5+ years of experience in technical support or technical consulting. Strong problem-solving skills, excellent time management, and a customer-focused mindset. In-depth understanding of Drug Safety and Pharmacovigilance regulations and processes. Hands-on experience with Oracle Argus Safety and/or Empirica Signal. Proficiency in Windows, Unix, and Linux operating systems. Expertise in UNIX scripting, XML, JavaScript, Oracle SQL, PL/SQL, and Oracle databases. Ability to thrive in a fast-paced, evolving business environment. Excellent verbal and written communication skills. Diagnose and resolve technical issues related to Oracle’s Life Sciences Safety products. Analyse databases, review technical design specifications, and replicate reported issues. Manage high-priority customer interactions and provide solutions within defined SLAs. Work closely with cross-functional teams and global colleagues to resolve complex cases. Identify and document system defects, implement creative workarounds, and contribute to knowledge management. Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives. True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Experience Level Senior Level