Technical Specialist - Application Development and Reliability Engineering

Technical Specialist-App Development Area(s) of responsibility JD for reliability Engineer ( NewRelic SME ) – 4C/5A Monitoring and Automation : Proactively monitor software systems to prevent incidents and automate routine tasks. Effective Monitoring : Build monitoring systems that alert based on symptoms rather than outages. Application Performance Monitoring (APM) : Implement and utilize APM tools such as New Relic or Dynatrace to monitor application performance, identify bottlenecks, and optimize resource usage. Log Analysis with Splunk : Analyse logs using Splunk to troubleshoot issues, detect anomalies, and improve system reliability. Dashboards Preparation : Create informative dashboards to visualize system health, performance, and key metrics. Alerts Setup : Configure alerts based on thresholds and anomalies to promptly address issues. Reports Scheduling : Set up regular reports to provide insights into system performance and reliability. Reliability Metrics : Establish and track reliability metrics (e.g., SLOs, SLIs, error budgets) to measure system performance. Observability Skills : Proficiency in observability practices, including distributed tracing, logging, and metrics collection. Collaboration : Partner with development, support teams to improve services through rigorous testing and release procedures. Capacity Planning : Participate in system design consulting and capacity planning. Debugging and Incident Response : Understand debugging information, handle incidents, and roll back faulty software pushes. Automation : Handson experience in automation using Python, Bash AIOps : Familiar with GenAI, Agentic AI frameworks. Understanding of leveraging agents in AIOps implementation across monitoring, observability, ITSM, Change/Incident Management, PagerDuty Mentoring L1/L2 Support Teams : Provide guidance, mentorship to establish best practices on monitoring and observability. Infrastructure Management : Run and manage infrastructure using tools like Chef, Ansible, Terraform, GitLab CI/CD, and Kubernetes. Documentation : Document processes and procedures to avoid redundancy. Enthusiastic Attitude : Approach challenges with enthusiasm and a proactive mindset. Experience Level Senior Level