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Job Description – Service Manger

Company: Simpsolution Enterprises
Base Location: Manesar/Gurugram, Haryana
Service Territory: Entire North India
Employment Type: Full-time
Reporting To: Management
Coordination With: Sales Manager, customers, principal companies and back-office team

About the Company

Simpsolution Enterprises provides industrial solutions in vacuum pumps, air compressors, compressed-air treatment systems and associated products. The company supports customers through equipment selection, supply, installation, commissioning, maintenance, repairs, spare parts and comprehensive aftermarket services. ( www.simpsolutions.in)

Job Purpose

We are looking for a competent, highly mobile and customer-focused Service Engineer to provide technical and service support for our vacuum pumps, air compressors, dryers and associated industrial equipment.

The engineer will support the Sales Manager in developing new business, conduct site surveys and technical discussions, attend breakdown and maintenance calls, and independently generate service revenue through Annual Maintenance Contracts (AMC), Comprehensive Maintenance Contracts (CMC), overhauling, spare parts and other aftermarket opportunities across North India.

Key Responsibilities

Technical Service and Customer Support

• Install, commission, inspect, troubleshoot, repair and maintain vacuum pumps, air compressors, dryers and associated equipment.

• Attend breakdown calls promptly and restore equipment operation within the shortest possible time.

• Carry out preventive, predictive and corrective maintenance at customer sites.

• Diagnose mechanical, electrical and process-related problems and recommend suitable corrective actions.

• Conduct equipment health checks, performance assessments and service audits.

• Prepare detailed service reports covering observations, work completed, spare parts used and further recommendations.

• Support customers with operating guidelines, routine maintenance practices and basic troubleshooting.

• Maintain complete service history for all equipment handled.

• Ensure that all service work is performed safely and according to recommended technical procedures.

Service Business Development

• Identify and develop service opportunities across North India.

• Generate enquiries and orders for AMC, CMC, preventive maintenance, breakdown service, overhauling, spare parts and consumables.

• Survey the installed base of vacuum pumps, compressors, dryers and associated equipment at customer sites.

• Identify ageing, inefficient or unreliable equipment suitable for repair, overhaul or replacement.

• Prepare service proposals, maintenance schedules, spare-parts recommendations and cost estimates.

• Follow up on submitted service quotations and convert opportunities into orders.

• Build long-term customer relationships to generate repeat service and aftermarket business.

• Promote service solutions for both the company’s represented brands and other suitable competing equipment.

• Support timely collection of payments against service jobs and contracts.

• Work towards agreed monthly, quarterly and annual service-revenue targets.

Sales Support

• Accompany the Sales Manager during customer visits whenever technical support is required.

• Conduct site surveys and collect operating data for the selection of vacuum pumps, compressors and associated equipment.

• Understand customer applications and help develop technically suitable solutions.

• Support preparation of technical proposals, system layouts and equipment recommendations.

• Assist in technical discussions, presentations, demonstrations and trials.

• Identify new equipment requirements during service visits and pass qualified leads to the Sales Manager.

• Provide feedback regarding competitor equipment, installed base, customer problems and upcoming projects.

• Help strengthen customer confidence through prompt and professional technical support.

Planning and Coordination

• Plan service visits efficiently across the assigned territory.

• Coordinate with customers, suppliers, principal companies and internal teams for job execution.

• Ensure availability of tools, instruments, spare parts and consumables before attending service jobs.

• Maintain proper custody and condition of company-issued tools and measuring instruments.

• Manage multiple service calls, sales-support activities and reporting responsibilities simultaneously.

• Submit regular service schedules, visit reports, opportunity updates and expense statements.

• Remain available for urgent customer support and emergency breakdown calls when required.

Candidate Profile

• Diploma or bachelor’s degree in Mechanical, Electrical, Mechatronics, Automobile, Production or a related engineering discipline.

• Relevant hands-on experience in servicing vacuum pumps, air compressors, dryers or other industrial rotating equipment.

• Good understanding of mechanical systems, electrical controls, motors, valves, filters, piping and instrumentation.

• Ability to read technical manuals, drawings, wiring diagrams and equipment specifications.

• Capability to independently dismantle, inspect, troubleshoot, repair, assemble and test industrial equipment.

• Commercial awareness and the ability to identify and develop service-business opportunities.

• Strong communication and customer-handling skills.

• Ability to prepare professional service reports and communicate technical observations clearly.

• Ability to work independently, under pressure and within strict timelines.

• Strong multitasking, planning and problem-solving abilities.

• Highly mobile and willing to travel extensively across North India, including overnight travel whenever required.

• Must own a motorcycle and possess a valid driving licence.

• Working knowledge of MS Office, email and digital service-reporting tools.

• Good command of Hindi and working knowledge of English.

Preferred Experience

• Experience in vacuum pumps, air compressors, compressed-air dryers, air-treatment equipment or related industrial machinery.

• Experience in installation, commissioning, troubleshooting and overhauling of rotary equipment.

• Exposure to oil-lubricated and oil-free vacuum pumps and compressors.

• Experience in developing and executing AMC and CMC service contracts.

• Familiarity with industrial customers in Manesar, Gurugram, Bawal, Dharuhera, Neemrana, Noida and other North Indian industrial areas.

• Knowledge of competitor products, commonly occurring failures and applicable spare parts.

• Basic understanding of vacuum measurement, compressed-air quality and energy-efficiency assessment.

Key Performance Indicators

• Response time for customer breakdown calls.

• Equipment uptime and successful resolution of service issues.

• Customer satisfaction and quality of service execution.

• Number and value of AMC and CMC contracts generated.

• Revenue from service, overhauling, spare parts and consumables.

• Number of new equipment and replacement leads generated for the Sales Manager.

• Timely submission and quality of service reports.

• Repeat service business and customer retention.

• Timely completion of planned preventive-maintenance visits.

• Collection of outstanding payments related to service activities.

• Compliance with safety and technical procedures.

Personal Attributes

The successful candidate should be technically competent, energetic, dependable and strongly customer-oriented. The role requires a hands-on approach, high mobility, commercial awareness and the ability to manage several responsibilities at the same time.

The candidate must demonstrate integrity, discipline, urgency and a genuine interest in building both customer satisfaction and profitable service business for the company.

• It is a Full Time మెకానిక్ job for candidates with 3 - 6+ years Experience.