Installation & Maintenance: Install, configure, and perform regular, preventative maintenance on equipment to ensure optimal functionality and longevity.
Troubleshooting & Repair: Diagnose technical issues, breakdowns, and faults on-site, and perform necessary repairs.
Customer Support: Provide technical support to customers, answer queries, and train users on safe, efficient equipment operation.
Documentation: Maintain accurate records of service calls, repairs, and maintenance activities, often using specialized CRM software.
Reporting: Provide feedback to the engineering team regarding product performance, common issues, and potential upgrades