Service engineer

Service Engineer – Field Support

About the Role You will be responsible for installing, maintaining, and troubleshooting our equipment at customer sites. You will be the go-to technical person for customers, ensuring their equipment runs smoothly and any issues are resolved quickly.

What You Will Do

• Install and set up equipment at customer locations and ensure it is working correctly

• Perform routine maintenance and fix technical issues to keep downtime low

• Provide on-site and remote support to customers when they face problems

• Run diagnostic tests to find faults and fix them efficiently

• Communicate clearly with customers to understand their issues and offer solutions

• Train customers on how to use the equipment properly

• Write service reports and maintain documentation after every visit

• Follow all safety and quality guidelines during installations and maintenance

• Advise customers on upgrades and part replacements when needed

Day to Day

• Talk to customers regularly to understand their concerns and improve equipment usage

• Track daily tasks and update the head office with activity reports

• Manage material requests and check stock availability

Monthly

• Plan and carry out preventive maintenance schedules

• Prepare monthly performance reports and review KPIs

• Meet all key stakeholders at least once a quarter in person

Who We Are Looking For

• Diploma or Bachelor's in Mechatronics, Electrical, or Electronics Engineering — Diploma candidates are encouraged to apply

• Prior experience as a Service Engineer or in a technical support role

• Basic knowledge of Linux operating systems

• Good at diagnosing and fixing technical problems

• Clear communication in English, both written and spoken

• Comfortable travelling to customer sites, sometimes on short notice

• Willing to work outside regular hours when urgent issues arise

• Familiar with preventive maintenance practices and documentation

• It is a Full Time మెకానిక్ job for candidates with 6 months - 2 years of experience.